Terms of Service

Agreement Scope

Welcome to YStar. These Terms govern access to our storefront, requests for quotation, sample requests, bulk purchases, custom sourcing, OEM/ODM projects, and related buyer services. By using the site or placing a business order, you confirm that you are acting for a company, reseller, distributor, marketplace seller, or other commercial organization, not as a consumer.

1. Business Eligibility and Account Responsibility

You must have legal authority to bind the business entity you represent. You agree to provide accurate company, tax, billing, shipping, and contact information and to keep account credentials secure.

We may request business registration documents, VAT/GST numbers, tax exemption certificates, resale certificates, beneficial ownership information, or sanctions screening information where reasonably required for compliance, credit review, fraud prevention, or customs documentation.

2. Quotations, MOQ, Samples, and Order Formation

Product listings, catalog prices, inventory indicators, promotions, and MOQ information are invitations to negotiate and do not create a binding sale until we issue an accepted quotation, pro forma invoice, order confirmation, or other written acceptance.

Samples are provided for evaluation and may differ from mass-production goods in packaging, labeling, batch markings, or configuration. Mass orders must be reviewed against the final approved specification, quote, and production confirmation.

• Minimum order quantities, lead times, volume pricing, and mixed-SKU eligibility may vary by product, destination, season, and supply conditions.
• A purchase order is binding only after accepted by us in writing or after payment is received and confirmed under the applicable quote.
• If a quote conflicts with these Terms, the quote controls only for that specific order and only to the extent of the conflict.

3. Prices, Taxes, Payment, and Credit

Unless expressly stated otherwise, prices are quoted in U.S. dollars and exclude VAT, GST, sales tax, import duty, customs charges, bank fees, insurance, special packaging, certification costs, and destination-side charges.

Payment terms are stated in the applicable quote or pro forma invoice. We may suspend production, shipment, account privileges, credit limits, or future orders for late payment, chargebacks, failed screening, suspected fraud, or material credit risk.

• Buyer is responsible for taxes, duties, customs clearance costs, and destination compliance unless a written order document states otherwise.
• Wire transfer, card, wallet, credit, or trade assurance fees may be charged or deducted according to the payment channel and quote.
• Promotions, coupons, and freight credits are subject to MOQ, order value, destination, validity period, and written approval before invoice issuance.

4. Product Information, Specifications, and Quality

We aim to provide accurate product descriptions, images, compatibility information, materials, dimensions, and packaging details. Minor differences in color, finish, size, weight, batch, packaging, and accessory configuration may occur within normal commercial tolerances.

For custom sourcing, private label, OEM, ODM, or buyer-supplied design projects, the buyer is responsible for approving specifications, artwork, trademarks, regulatory markings, language requirements, and destination-market compliance before production.

• Buyer must verify compatibility, certifications, labeling, user instructions, import restrictions, and resale requirements for the destination market.
• Inspection standards, AQL, defect definitions, warranty handling, and claim windows should be agreed in the quote, QC report, or written contract.
• Products are supplied for commercial resale, distribution, or business use unless expressly agreed otherwise.

5. Shipping, Incoterms, Customs, and Risk of Loss

Shipping estimates are non-binding and depend on carrier capacity, export processing, customs clearance, weather, security checks, documentation, and destination conditions. Split shipment, partial delivery, or substitute routing may be used where commercially reasonable.

When DAP or another Incoterm is stated, that Incoterm is interpreted under the latest Incoterms rules unless the order document states otherwise. Under DAP, we arrange carriage to the named destination, while the buyer remains responsible for import clearance, duties, taxes, and destination regulatory obligations.

• Risk of loss transfers according to the Incoterm or, if none is stated, when goods are handed to the first carrier.
• Buyer must provide accurate consignee, importer, tax ID, HS code guidance where applicable, delivery contact, and customs documents on time.
• Claims for damage, shortage, or non-conforming shipment must be submitted promptly with photos, video, carton labels, packing list, and tracking evidence.

6. Returns, RMA, Warranty, and Remedies

B2B returns are not consumer returns. Return, replacement, credit, refund, or rework remedies require an approved RMA and are handled according to the applicable quote, purchase contract, warranty statement, and posted returns policy.

Unless required by law or agreed in writing, remedies are limited to repair, replacement, resupply, credit note, or refund of the affected goods. We are not responsible for buyer-side resale losses, marketplace penalties, installation costs, recall costs, or consequential losses beyond the limits stated in these Terms.

• Custom, OEM, ODM, private label, clearance, used, installed, altered, or incomplete goods are normally non-returnable unless defective or otherwise agreed.
• Unauthorized returns may be refused, returned to sender, stored at buyer cost, or disposed of where permitted by law.
• Transit damage and shortage claims should be reported within 48-72 hours after delivery unless a stricter contract window applies.

7. Compliance, Export Controls, and Prohibited Use

You agree to comply with all applicable trade, sanctions, anti-bribery, anti-money-laundering, customs, export control, product safety, consumer protection, data protection, and marketplace rules that apply to your business and destination market.

You may not use the site or products for unlawful purposes, sanctioned parties or territories, restricted end uses, misleading resale activity, counterfeit activity, intellectual property infringement, scraping, security testing without authorization, or interference with our services.

8. Intellectual Property and Buyer Content

The site, brand assets, product content, photography, copy, software, and supplier materials are owned by YStar, our licensors, suppliers, or partners and may not be copied or reused except as expressly permitted for legitimate resale of purchased goods.

If you provide logos, artwork, designs, packaging files, product concepts, specifications, or marketplace content, you represent that you have all rights and approvals needed for us and our suppliers to use them for quoting, sourcing, production, quality control, and fulfillment.

9. Confidentiality and Business Communications

Quotes, supplier information, factory capabilities, prices, margin structures, non-public product plans, samples, and procurement information may be confidential. Each party must use reasonable care to protect the other party confidential information and use it only for the relevant business relationship.

You consent to receiving transactional and service communications related to quotes, orders, logistics, documents, compliance checks, and account administration. Marketing communications may be managed through unsubscribe or preference tools where available.

10. Disclaimers, Limitation of Liability, and Indemnity

To the maximum extent permitted by law, the site and services are provided on an as-is and as-available basis. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation except where expressly stated in an accepted order document.

To the maximum extent permitted by law, our total liability for claims arising from an order is limited to the amount paid for the affected goods under that order. We are not liable for indirect, incidental, special, punitive, exemplary, or consequential damages, including lost profits, lost revenue, business interruption, or loss of goodwill.

You agree to indemnify us against claims, losses, penalties, costs, and expenses arising from your breach of these Terms, unlawful resale, inaccurate import or compliance information, buyer-supplied intellectual property, or misuse of the site or products.

11. Suspension, Termination, and Order Holds

We may suspend site access, quotes, production, shipment, credit, or account privileges if we reasonably believe there is fraud, non-payment, sanctions risk, unlawful activity, abusive conduct, security risk, or a material breach of these Terms or an order document.

Sections that by their nature should survive termination will continue to apply, including payment obligations, confidentiality, compliance, intellectual property, disclaimers, liability limits, indemnity, and dispute terms.

12. Governing Terms, Disputes, and Updates

These Terms are interpreted as commercial B2B terms. The order-specific quote, pro forma invoice, purchase order accepted by us, written contract, and mandatory law may supplement or override these Terms for the relevant order.

Before formal proceedings, both parties should attempt good-faith negotiation through authorized business contacts. If a written contract includes governing law, venue, or arbitration terms, those terms control for that transaction. Otherwise, disputes should be handled in a commercially reasonable forum connected to the seller entity, buyer entity, or transaction documents.

We may update these Terms from time to time. The version posted when an order is accepted generally applies to that order unless the parties agree otherwise in writing.

Legal and Trade Compliance Contact

For contract, privacy, export compliance, product documentation, or dispute notices, contact us in writing. We may request business verification before processing sensitive requests.